NatWest has been hit by a cyberattack, leaving customers unable to access online accounts.The bank's online banking service was disrupted after it was deliberately bombarded with internet traffic.
NatWest offers current accounts, savings, investments, loans, credit cards and other financial products. Clients can access their accounts through online banking and mobile banking apps. NatWest is also known as National Westminster Bank. NatWest is part of Royal Bank of Scotland (RBS).
RBS and Nat West took further hits to their reputations last week when their websites crashed following yet another DDoS cyber-attack, leaving thousands of customers unable to access funds in their accounts.
These customers may well have been prepared to give RBS Group the benefit of the doubt had the cyber-attack been an isolated occurrence; however, last week’s attacks were just the latest in a series of IT disasters to have affected the Group over the course of the last 18 months.
Many of the clients are reported this issue via twitter.
A NatWest spokesperson said: "Due to a surge in internet traffic deliberately directed at the NatWest website, some of our customers experienced difficulties accessing our customer web sites this evening.
"This deliberate surge of traffic is commonly known as a distributed denial-of-service (DDoS) attack.
"We have taken the appropriate action to restore the affected web sites. At no time was there any risk to customers. We apologise for the inconvenience caused."
At the beginning of December all of RBS and NatWest's systems went down for three hours on one of the busiest shopping days of the year.
The bank has now earmarked £450m for upgrading its IT systems, which were developed when RBS bought NatWest in 2000. Union leaders had blamed cost-cutting for Monday’s problems, while Ross McEwan, the bank’s new chief executive, blamed decades of under-investment in IT.
However, the majority of security experts are agreed that the problem can be largely blamed on an under-investment in reliable cyber-defences, vulnerability assessments and security testing.
NatWest offers current accounts, savings, investments, loans, credit cards and other financial products. Clients can access their accounts through online banking and mobile banking apps. NatWest is also known as National Westminster Bank. NatWest is part of Royal Bank of Scotland (RBS).
RBS and Nat West took further hits to their reputations last week when their websites crashed following yet another DDoS cyber-attack, leaving thousands of customers unable to access funds in their accounts.
These customers may well have been prepared to give RBS Group the benefit of the doubt had the cyber-attack been an isolated occurrence; however, last week’s attacks were just the latest in a series of IT disasters to have affected the Group over the course of the last 18 months.
Many of the clients are reported this issue via twitter.
A NatWest spokesperson said: "Due to a surge in internet traffic deliberately directed at the NatWest website, some of our customers experienced difficulties accessing our customer web sites this evening.
"This deliberate surge of traffic is commonly known as a distributed denial-of-service (DDoS) attack.
"We have taken the appropriate action to restore the affected web sites. At no time was there any risk to customers. We apologise for the inconvenience caused."
At the beginning of December all of RBS and NatWest's systems went down for three hours on one of the busiest shopping days of the year.
The bank has now earmarked £450m for upgrading its IT systems, which were developed when RBS bought NatWest in 2000. Union leaders had blamed cost-cutting for Monday’s problems, while Ross McEwan, the bank’s new chief executive, blamed decades of under-investment in IT.
However, the majority of security experts are agreed that the problem can be largely blamed on an under-investment in reliable cyber-defences, vulnerability assessments and security testing.
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